Avatar upload issues

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TheRealInja
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Avatar upload issues

#1

Post by TheRealInja » Fri Nov 10, 2017 12:53 pm

Hi Guys,

When trying to upload an avatar, no matter the size, it is telling me it is outside of the allowed dimensions. Just to test this I created an avatar which was 20x20 pixels and still it is telling me it is in the region of 1280x800 pixels. Is there a trick to uploading avatars or is it not reading file sizes and dimensions correctly?


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Inja
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Re: Avatar upload issues

#2

Post by Leeward » Fri Nov 10, 2017 1:12 pm

What was the file size (not image dimensions)? There's a 150KB limit. I just uploaded a 300x300 118KB PNG just fine.

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Re: Avatar upload issues

#3

Post by Rakuen Growlithe » Fri Nov 10, 2017 6:51 pm

The allowed dimensions are that it must be bigger than 20 x 20, smaller than 300 x 300 and no more than 150 kb. If your avatar was between those dimensions, was it maybe an unusual file type? At least jpg, png and gif should all work.

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Re: Avatar upload issues

#4

Post by TheRealInja » Wed Nov 15, 2017 9:48 pm

File size is 45.5Kb, dimensions 300x285 pixels and in jpeg format. I've uploaded avatars to other sites and forums before and these dimensions are pretty standard so not sure why it's giving me an issue now. Could be a bug in Chrome browser, will try with Firefox and see.

Edit: Just tried with Firefox and same issue.
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Re: Avatar upload issues

#5

Post by Rakuen Growlithe » Wed Nov 15, 2017 10:36 pm

I just tried uploading with Firefox and didn't have an issue. It does seem very user specific. No super long name or weird characters?

Perhaps Valerion has some suggestion for what could be the problem?

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Re: Avatar upload issues

#6

Post by Leeward » Thu Nov 16, 2017 9:26 am

Maybe it has a colour index for compression purposes that's causing the issue?

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Re: Avatar upload issues

#7

Post by Rakuen Growlithe » Thu Nov 16, 2017 9:53 am

Although he did say he made other test avatars which worked. I dunno if those were completely separate pictures or resizing the original picture that wasn't working.

TheRealInja, have you tried just saving an avatar picture directly off this site and seeing if you can upload that yourself?

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Re: Avatar upload issues

#8

Post by Leeward » Thu Nov 16, 2017 12:21 pm

Alternatively you can send me the pic and I'll see if there's something wrong with it.

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Re: Avatar upload issues

#9

Post by TheRealInja » Thu Nov 16, 2017 5:46 pm

I suspect Leeward is correct about the colour palette. I can upload both of your avatars just fine. Seems I need to simplify the colours or find an alternate simpler avatar then. Thanks for all the help :3

Edit: Seems it didn't like it in JPEG format but PNG works just fine.
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Re: Avatar upload issues

#10

Post by Leeward » Fri Nov 17, 2017 9:48 am

Glad you got it sorted out. :)

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